At VanDutchTouch, our policies are designed to protect both our clients and our team while ensuring a consistently high-quality cleaning experience. By booking a service with us, you agree to the following policies.
Satisfaction Guarantee
We proudly offer a 24-hour satisfaction guarantee.
If any area of your home does not meet expectations, please notify us within 24 hours of your scheduled cleaning. We will arrange a touch-up or correction as appropriate. Concerns reported after 24 hours may not be eligible for complimentary adjustments.
Pricing & Payment Policy
- All services are quoted at a flat rate, confirmed before your appointment.
- Pricing is based on home size, layout, condition, frequency, and selected add-ons.
- Payment is due upon receipt unless otherwise agreed in advance.
- We accept cash, or secure card payments via Jobber and e-transfer.
Deposits
Deposits may be required for:
- First-time clients
- Deep cleaning services
- Move-in / move-out cleanings
- Larger or premium bookings
- Deposit details will be clearly communicated at the time of booking.
Cancellation & Rescheduling Policy
- We require at least 48 hours’ notice for cancellations or rescheduling.
- Cancellations with less than 48 hours’ notice may be subject to a late cancellation fee.
- Same-day cancellations or denied access may result in a charge of up to 50% of the scheduled service.
We appreciate advance notice so we can respect our team’s time and accommodate other clients.
Access to the Home
- Clients are responsible for providing safe and reliable access to the home at the scheduled time.
- If we are unable to access the home due to incorrect entry information, locked doors, or pets not properly secured, the visit may be charged as a late cancellation.
Pets
We love pets and are happy to clean homes with animals.
- Please inform us of all pets in the home prior to service.
- For safety, pets should be secured or comfortable with cleaners present.
- VanDutchTouch is not responsible for pets that escape due to doors being opened during service.
Safety & Working Conditions
For the safety of our team:
- We cannot clean areas requiring climbing beyond safe step-ladder height.
- We do not move heavy furniture or appliances.
- Homes with excessive clutter, unsafe conditions, or biohazards may require rescheduling or may be declined.
Services Not Provided
VanDutchTouch does not offer:
- Biohazard or crime scene cleanup
- Heavy junk or hoarding cleanup
- Exterior window washing at heights
- Carpet shampooing or steam cleaning
If you’re unsure whether a service is appropriate, please contact us before booking.
Breakage & Damage
While rare, accidents can happen.
- Any breakage or damage must be reported within 24 hours of service completion.
- VanDutchTouch is fully insured and will address verified issues fairly and promptly.
- Normal wear and tear or pre-existing damage is not covered.
Photography & Documentation
- Before/after photos may be taken for short-term rental or absentee owner services, with client consent.
- Photos are used solely for documentation unless explicit permission is granted for marketing purposes.
Right to Refuse Service
VanDutchTouch reserves the right to refuse or discontinue service if:
- Unsafe or unsanitary conditions are present
- Policies are repeatedly violated
- Payment terms are not honored
- Staff are treated disrespectfully or unsafely
Policy Updates
These policies may be updated periodically. The most current version will always be available on our website.
If you have questions about any policy or need clarification before booking, we’re happy to help.
📧 info@vandutchtouch.com